GET IN TOUCH WITH US
FREQUENTLY ASKED QUESTIONS:
How do I book?
You can purchase tickets on our website or on the day at the door. Online booking fees do apply.
Do you have time slots?
What are your prices?
Prices vary depending on location. Discounts are provided to groups, schools and NHS staff. Children 3 and under are free. These offeres cannot be used in conjunction with any other offers.
Is there a Fast Track option?
In Brighton during weekends and busier periods a fast track option for £13.95 is available, which offers you priority entry into the house to avoid potential long wait times, as well an exclusive Upside Down House souvenir. We have introduced this option after popular demand.
What are your opening times?
All information surrounding your visit can be found in our locations section of our website.
Last entry is 20min before the published closing time.
How long is the experience?
15-20 minutes to capture as many photos as you like!
What are Partnership Locations?
These locations are run directly by our business partners at their amusement parks for most of the year. They will have their own staff and branding in place. The house and everything inside the house, however still remains upside down!
How do I redeem tickets?
Tickets can be redeemed at the ticket office when you visit, a member of staff will scan prior to your entry!
Can I get a refund or change dates?
Our team will always do their best to rearrange dates should there be any exceptional circumstances.
Purchased tickets cannot be refunded for adverse weather, queues and other reasons that are outside of our control. However, Ticket Protection is available for an additional fee should you decide to cancel your ticket prior to entry for any reason to be issued with a refund.
Who can I contact to make a complaint?
Whilst we do endeavour to do our very best to assist you during your visit, there may be times where you would like to make a complaint.
Please see our complaints procedure by clicking here
Is the house accessible?
The ground floor is part-accessible for wheelchairs, guests can access it via a temporary ramp, leading into the inverted experience with plenty of photo opportunities. The attraction itself has 2 floors, separated by a spiral staircase, with no lift or ramp alternative to the second floor. The main entrance is also only 80cm wide. Due to site limitations Upside Down House Milton Keynes is not wheelchair accessible.
Do children need supervision?
All children under 12 must be supervised by an adult at all times. This is done for safety purposes to avoid any accidents. Anyone running around, trying to grab or hang from anything will be asked to leave immediately.
Are dogs or prams allowed inside?
No, however guide dogs or ADUK (or equivalent) assistant dogs are permitted.
Prams can be left outside on the ticket office terrace, but not inside the house. Please note that we cannot be held responsible for your personal belongings.